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Added: July 1, 2009

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Barbara Corcoran: Buyers Are Afraid, Sellers Are Anxious And Brokers Need A Vacation

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Barbara Corcoran inspired and motivated the large gathering many of whom stayed as long as possible to continue the conversation. Photos by Andrea Aurichio

Jamesport - Barbara Corcoran sold the real estate company that bears her name several years ago for $70 million, exiting the daily rough and tumble of the real estate market, gone but not forgotten as she continues to sell, sell, sell.

Corcoran was spreading the word and keeping the faith this week when she appeared before hundreds of agents who turned out to hear her speak at Vineyard Caterers on the Main Road in Jamesport. Her forecast for the future gave agents hope as she pointed to accounts in the news media, a general panic related to the economy, and the overwhelming confusion prevalent in real estate offices around the country today.

Corcoran agents Pam Liguori and Peggy Brodis are all smiles as they wait for
Barbara Corcoran to arrive.

"There's a lot of misinformation out there. There's a lot of confusion. Buyers are scared, sellers are frustrated and agents need to take a vacation," Corcoran said to an audience that was overwhelmingly receptive to her on-point observations. She stressed the importance of focusing on local markets rather than following national trends. "The local market is where you live, it's where you work. It is where you earn your living. Concentrate on that," she quipped.

Familiar to viewers who watch her broadcasts on NBC-TV's Today Show, Corcoran had plenty to say about her new profession. "I'm in the media business now," she noted as she shared her observations about the East End market with the nearly filled to capacity broker crowd on Wednesday morning.

"Your market is down to one-third of what it was just four years ago," Corcoran said. "I studied the numbers before I came out here today. I had to look at them several times, and I kept saying "are you sure," the veteran real estate broker who raised the bar for agents everywhere said.

According to Corcoran's above average, and some would say nearly expert, analysis the numbers on the East End are down nearly 66 percent. "That's a lot," Corcoran said, not being facetious as heads bobbed up and down in a collective nod. Corcoran held the audience spellbound for more than two hours as she described her rise in the Manhattan real estate market, it was a roller coaster ride at first, in which she sidestepped financial ruin to eventually build a real estate empire that sold for $70 million just over 20 years later.

Barbara Corcoran made larger than life by a projector that gave her the impact of a rock star at a small concert much to the audience's delight.


It all began with $1,000 and a dream thanks to a loan from Ramone Simone, her partner in Corcoran Simone in 1973. The pair split up in 1978 and she went out on her own to form The Corcoran Group. Corcoran recalled the split and likened it to choosing a football team. "I let him go first, he took the best agent, I took the hardest worker, and so on." In the end, Barbara Corcoran ended up with a catchy phone number 212-355-3550 (still in use today), and some hard working agents. That ending led to a new beginning as Corcoran formed her group and took Manhattan real estate by storm.

HANFRA's Richard Stauffer reads Corcoran's best seller. Proceeds
from the sale of the book are given to specialized schools for
dyslexic children. Corcoran one of 10 children, suffered from
dyslexia as a child along with two of her siblings. The superstar
broker has more than 20 jobs before she turned to real estate at the
age of 24. She was a "D" student in school who got straight A's
in life's lessons.

The Corcoran Group is now a $4 billion a year enterprise, however she noted the current market favors the small independent offices in many respects. "The big guys are conservative, they are not creative," she asserted.

"I think buyers are afraid," Corcoran added, as the audience nodded yet another collective nod. "They are trying to sharp-shoot the market and you can't do it."

Recalling her mother's enduring influence on her career, she recounted, "I divided the business the same way my mother used to cut up a Duncan Hines cake for the family. My mother used to cut up the cake and pass the pan around. She would tell me to let my brother take a piece before I did and that way my piece would taste even better."

Corcoran pioneered internet use to attract customers. She was also the first broker to step out from behind her desk and use her own now-famous face to brand her company. "I think people look at a face when they look at an ad, and they are drawn to it." The New York Times advertising department did not agree - initially refusing to run Corcoran's ads with her picture as a focal point. Undeterred, Corcoran persisted until her photographs garced advertisements in the New York Times Sunday Magazine section.

Eventually, Barbara Corcoran's face occupied a side bar column in the daily papers and paved the way for her memorable subway campaign that made her a staple of life in New York City.

When this dynamo, who grew up as one of 10 children in a close knit Irish Catholic family in Edgewater, NJ, walked in to the Vineyard Catering Hall in Jamesport she was unnoticed by the large group that had gathered to hear her speak. Many years ago, the New York Times described Barbara Corcoran noting," For all her drive, she has no airs." She patiently signed copies of her book, shook hands and chatted with everyone who stood on line after she concluded her speech.

Suzanne McDuffee, principal broker at Coast and Country Real Estate was on her feet
for Corcoran along with the rest of her colleagues.

Corcoran's book titled, "If You Don't Have Big Breasts, Put Ribbons On Your Pigtails," is now out in paperback having been re-titled since its first printing and rise on the best seller lists when it was dubbed, "Use What You've Got." Both titles were inspired by her mother's lessons to her and her nine siblings. "I had great parents. My father was great, and my mother was better."

Critical Of Media Angle
Corcoran was critical of the media coverage of the current market noting her own producers on the Today Show favor negativity. "A lot of this is out of our control. The media reports negative market conditions, and our customers listen to them, rather than to their own agents who are out in the trenches on the front lines."

"If I pitch them a positive story they turn it down. When I pitch the same story with a negative spin, they turn around and give me the go-ahead," Corcoran said, noting her producers frequently forget what story she has pitched them. "They will turn something down then accept it a few weeks later when I re- package the story in gloom and doom."

"Am I talking too much?" Corcoran asked at one point as the minutes raced by. "No, keep talking," the room replied in unison. Her speech ended way too soon as representatives of Wells Fargo Mortgage Company, the event's sponsors, started to point to their watches as Corcoran waved her four by six inch index cards that served as notes for her scripted but seemingly impromptu speech that drew a standing ovation when she concluded.

Agents lined up to speak with Corcoran and get her signature on her book.


The crowd could have and would have stayed all day if Corcoran had the time to hold forth. Her message was one of hope and optimism seasoned with experience, hard work and enduring marketing savvy. Her experience clearly resonated with the agents in the room who identified with her right down to the last agent standing.

Brown Harris Stevens Broker Kathleen Travers chats with Corcoran who
provided words of wisdom and encouragement urging brokers to share and
help in other in this market.

"That was great," Patricia Gleason of the Corcoran Group said. "I love her," Michael Daly, an independent broker and real estate blogger working in the Sag Harbor North Haven area chimed in. "Just terrific," was the word from veteran broker Pam Liquori of the Corcoran Group. "She has a lot to say," Suzanne McDuffee of Coast and Country Real Estate added. "I read her book and I am going to read it again."

"I would encourage you all to share, to co-broke, to work together, to reach out and figure out how to survive and move forward in this market," Corcoran said. "The distinguishing characteristic, the secret to success in this business is the ability to bounce back."

Inventory is up, prices are down and mortgage rates are at an all time low, according to Wells Fargo Mortgage Company representatives who cited figures back to 1935. Those conditions may revive the market as everyone hopes for a bounce on the East End where sales are slow.

"It is a good time to buy," Corcoran said. "There is no top and there is no bottom. No one can sharp shoot the market. If you wait for things to go down, you will find yourself in a bidding war when everyone jumps on the same property at the same time."

In today's market that would be a real estate agent's dream. In the meantime, Corcoran's advice, "Have fun, go on vacation, don't sit around and worry."

The crowd cheered Corcoran on as she described her life and times in the rough and tumble real estate market.




Comments

Guest (laurie mindnich) from riverhead says:
No question but that as a legal offering, dual agency can be appropriately handled. That other agency offerings are presented and explained to consumers is the point; once clarity is afforded to all parties, there is no reason for a transaction not to reach a successful conclusion. We don't "dual", but offer no argument that it's viable for a careful real estate professional, after having presented all other options to those engaging in the transaction (as required by the NYDOS). To make dual agency the "norm" or a "goal" is where we part company.

Guest (Laurie Manny) from Long Beach CA says:
An agent CAN successfully handle dual agency if they get how to do it without burning any bridges. Agents who do not understand how to achieve this should never handle a dual agency situation. While an agent may be representing a seller there is no reason they cannot also handle the buyers transaction. As long as the seller and buyer can come to a fair arrangement on price all further negotiations can happen in a conference room at the agents office with the buyer and seller, or their representatives, present with the agent mediating. Nobody walks away from the table feeling that the agent represented the other party more. It's just too simple. Part of the problem in the real estate industry Laurie is that there is just too much drama. Remove the drama and get the job done in everybody's best interest and you have done a good job. Dual agency is legal in California. It is still legal in some states because it can be accomplished successfully. Agents who cannot think through situations and come up with viable solutions should work elsewhere.

Guest (laurie mindnich) from riverhead says:
What would be really nice to see, instead of self-promotion, is education with a following that promotes understanding that the legitimate stress mentioned by Donna has been eliminated elsewhere. You work for either the seller, or the buyer, and it's up front and in writing for BOTH parties to acknowledge. Sellers don't want the buyer getting "help" from "their" agent; they want their agent fully engaged in getting the "best possible price". Buyers, FIFTY PERCENT OF THE EQUATION, want to know that their own Realtor is working for them, not just "helping", but advocating. Getting "both sides of the deal" is not something for Realtors to take pride in; rather, permitting both paying participants to have a loyal fiduciary is what creates a balanced transaction, with all avenues of exposure created for sellers, and any buyers agent, from ANYWHERE, welcomed into an offer situation (thus, increasing the sellers likelihood of a better price). Too many sellers feel uneasy; too many buyers are being deceived by "their" Realtor offering too little. It changed in the majority of states years ago; if NYC and the Hamptons want consumers (those paying the fees) to feel that we're worth our fees, they must get something back. Remember: all buyers turn into sellers. If they were not advocated for initially, as they are entitled to per NYDOS, they aren't going to welcome Realtors when they sell. Why should they? EVERYONE deserve a professional advocate when they're making a huge purchase. Consumers in NY don't like Realtors...why should they? It's not like that in most places, and a person of Barbara's stature would do much were she to become a true educator, despite having missed that opportunity (from a representation standpoint) when she had the power/chance. "Share" is a very benign message; "Get educated, and commit to caring/professionalism by offering 100% of your skills to YOUR party in the transaction" might have gone further. Tough to do when both (parts of the Hamptons, NYC) areas make even locating a property too challenging. Not good- for anyone. It's 1970's real estate here, and it has been changed everywhere else for a reason.

Guest (Donna Slotnick) from Amagansett says:
Brokers have not been elevated to a level above the seller! The problem is that most buyers have no concept of how hard a good agent works to make the deal. Working for the seller but, at the same time helping the buyer to get what they want. Very stressful.

Guest (laurie mindnich) from riverhead says:
Unless you've worked real estate elsewhere, you have absolutely no idea what a freak show Hamptons/NYC real estate is. Sellers and buyers are now smarter than many agents, due to a total lack of training and comprehension that includes the reality that the consumer comes first- IT'S THEIR MONEY/LIFE. Loyalty to the instigator of our paychecks is absent by some here- until it's addressed, it won't improve.

Guest (Jane) from Westhampton says:
Love this article

Guest (Joanna Lane ) from Cutchogue says:
I had heard that she was a good speaker, but what Barbara delivered was truly inspirational, and not at all the format speech expected. It was grounded in the local HANFRA market and pitch perfect for an audience struggling to make sense of a revolution in real estate during unprecedented local economic conditions, never mind the global chaos. Somehow in all of that, she made a lot of sense. I almost got the sense that the standing ovation was mainly for Barbara's unifying message in what she must know is a fairly fragmented industry in this part of the world. She was sexy, warm, brilliant, serious and funny, all in a couple of hours. What I personally took away with me was the feeling that real estate professionals must find new and positive ways to work together, to break down barriers, and to look to little guys to take the lead. The small independents can be more responsive and creative in the current market, she said in so many words, (of course I am not at all biased!). She also dismissed her own (apparently many) failed business innovations as insignificant because she said, (to paraphrase), "nobody ever remembers them. People only remember my success, she said, and that applies to YOU as well as me." She's an example of what's possible, and that's why, I think, people could appreciated what she had to say. Thanks Andrea for the great report and photos. And thanks to Wells Fargo and all the vendors for making it possible. What a great event!

Guest (stacy) from amagansett says:
Keep this stuff coming-

Guest (Nancy) from Cutchogue says:
Great article.

Guest (Joseph Kazickas) from East Hampton says:
Great story. I love the "take a vacation" part. We are generating more leads than we can handle at hamptonsrentals.com and we need agents. Email me at jkazickas@rosehipre.com or call on my cell 631-495-3404 to talk.

Guest (Andrea Aurichio) from the reporter says:
One last reply to Laurie- no one is the star in the transaction, the agent, the buyer and the seller must all work together to make the deal happen. Real estate agents are independent contractors-each and every one of them should follow the Code of Ethics that guides their profession, as well as follow NY State Real Property Law- An office takes the tone of its principal broker just as much as it takes the tone of the agents involved. There have always been good agents and bad agents- Each agent and owner broker has the choice to police themselves, and their office- Good agents do not need to look to an owner broker or office manager for guidance- they are, as already stated, independent contractors- Each office can set and demand the highest standards of its owner broker and fellow agents.

Guest (laurie mindnich) from riverhead says:
I'd suggest that a broker who is not only charming, but educates their real estate agents on fiduciary (not to mention a simple "do the right thing" mentality) is not present in NYC or the Hamptons to date as a rule- and the opportunity has been available for many years- technology to support that tenet was around when Barbara owned Corcoran. There are many real estate salespeople/brokers who would aspire to doing the right thing with fiduciary understood, were it clearly defined for them by their broker, and emphasized. So far, it hasn't been. Barbara had that opportunity; all brokers have that opportunity. The star of a real estate transaction is the seller or buyer- not the agent.

Guest (Andrea Aurichio) from Southold says:
The reporter replies: everyone is important in the process- agents, like all other business people, promote themselves to attract clients and customers-whether that is Barbara Corcoran or Crazy Eddie. An agent who thinks they are more important that the customer or their clients will not last long is the market place. Service is the name of the game- An agent's fidiciary duty is to the client- and therein lies the professional- an agent must be prepared to put the needs of their client's above their own.

Guest (Jane, real estate agent) from jamesport says:
Great coverage- and I was there-

Guest (laurie mindnich) from riverhead says:
With all due respect to a superb businesswoman, one of the huge problems with NYC/Hamptons real estate is the elevation of the broker to a level above the seller/buyer. Inappropriate for consumers; great for Corcoran.

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