Log In   ·   Become A Member

Hamptons Real Estate Managers: A Look At Their Challenges And Responsibilities

John A. Viteritti

Kimberley Terry covers both the North and South Forks. (Photo: www.facebook.com)

For the third of four interviews with brokers on Long Island's East End, who manage rather than sell and list properties, I met with Kimberley Terry, Real Estate Broker and Chief Operating Officer of Town & Country Real Estate, at her North Fork office in Mattituck.

So Kimberly, what is your geographical area of responsibility?

KT: I cover both the North and South Forks. I spend most of my time on the North Fork and in Westhampton, as well as East Hampton. I'm in daily contact with Judi Desiderio, T & C Chief Executive Officer.

How long have you been working for T & C?

KT: I came on board in 2006 to help Judi set up the Bridgehampton office and later a bunch of other offices and have been a manager ever since. In 2008, I came over to the North Fork.

Did you ever work as a listing and selling agent?

KT: Yes, I worked as an agent with Judi when we were at Cook Pony Farm, but mostly my duties were administrative. Judi is a personal friend, who asked me to come on board at Cook Pony in 2000. During that time, I worked with our agents helping them to list and sell properties. When T & C was started, I came on to do administrative work. Judi always thought it was important for the sales agents to have someone they weren't competing with they could come to at any time and there was no conflict of interest. We are in a very competitive market and agents like to know they have managers who aren't competing with them.

What do your duties encompass?

KT: I hire, train, and act as a resource to the agents. I also hire and train the administrative personnel. We have seven offices and two administrative people in each office, as well as a total of 146 agents. We have a director of marketing and a social media person and a director of information technology in East Hampton, and that's where Judi is located. We also have a Board of Directors that meets monthly. All of our administrative people are employees and our agents are independent contractors.

Do any of your administrative personnel also have real estate licenses?

KT: Yes, about half do, which avoids any problems with them answering questions that they would otherwise not be permitted to answer.

Are the skills for managing different from listing and selling?

KT: No, I don't think so. Sales people are managing their own business, so it does require many of the same skills.

How do you train new agents and administrative staff?

KT: We have training programs in information technology, front desk training, making sure that policies and procedures are in place, as well as all of the necessary paper work, agency disclosure forms, listing agreements, leases, memorandums of sale, and lead disclosure forms, for example.

How do you handle Property Condition Disclosure forms?

KT: We advise them to go to their attorney for that.

Is my understanding, that T & C is a member of multiple listings west of Shinnecock Canal and in Westhampton, correct?

KT: That's correct. Basically all of the companies on the North Fork belong to MLS. In order to be competitive, it's essential to make sure that all of our listings are available on MLS. On the South Fork, with brokers who do belong to MLS, we co-broke to make sure that all of our listings are competitive.

As you know, listing agreements and leases are contracts. Who prepares those?

KT: All of our listing agreements and leases are prepared by attorneys whose services we retain. Our agents can only fill in the blanks.

What are the greatest challenges to you as a manager?

KT: Making sure that you are always on top of new things that come along. Everything is always changing. Nothing stays the same. Make sure you are always first. Let everyone follow you and be the leader.

Do you see more and more brokers employing full-time managers?

KT: No, I don't think so. People who like to sell don't want to manage. It's very difficult to attract managers, although I definitely think it benefits the agents and the public.

What attracted you to managing?

KT: I guess it's my nature. I am not a particularly competitive person. I would rather help people than compete with them.

John is a St. John's University graduate, licensed Real Estate broker, lecturer, teaches real estate license classes at LIU, NYU, and Cook Maran Real Estate School, and is a well-respected consultant to the real estate industry. www.johnaviteritti.com

Related Articles:

Be the first to comment on this article. (Just fill out the form below)

Submit Your Comment

Please note, you are not currently logged in. Your comment will be submitted as a guest.
To submit your comment as a member, please click here.
Your Name:
* Comments will be reviewed and posted in a timely fashion
* All fields are required
What color is a firetruck?
(For spam prevention, thanks)
Gary R. DePersia, Corcoran Real Estate
With over $2 billion in transactions, Gary DePersia is consistently ranked among the top producers in the Hamptons. A year-on-year member of The Corcoran Group President’s Council, he has qualified as a national list maker since 2007. In the 2016 REAL Trends & The Wall Street Journal list of America’s top real estate professionals, he was designated #22 nationally and #5 in the Hamptons by volume with nearly $200 million of transactions for the past year.

East End Tick Control
The East End's only New York State licensed dedicated tick and mosquito control specialists!

Bridgehampton National Bank
For over 100 years Bridgehampton National Bank has been the East End's hometown bank. Many success stories...one bank, BNB!

Advertise on Hamptons.com - Have your business be seen by over 2 million viewers including NEW searches
Hamptons.com- Our exclusive online magazine has 2.6 million Page Views YTD for 2015. Contact us to join our elite group of clients that benefit from having a presence on the Hamptons award winning publication www.Hamptons.com

Hamptons Carpet One Floor & Home
We pay less,and so do you.With over 1,000 stores in our buying group, we can get the lowest prices from the best flooring manufacturers — and pass the savings on to you.Visit our other locations: Hamptons Carpet One Floor & Home, 675 North Sea Road,Southampton, NY 11968

Hampton Coffee Company is dedicated to making sure you have the best possible experience with our brand, whether you visit one of our cafés, our Mobile Unit, one of our wholesale partners, order through our website, or purchase our coffee on the supermark
We strongly believe that one of the most important parts of being a successful business in the community is truly becoming a part of it. Hampton Coffee Company is proud to support more than 100 different local charities, schools, and organizations each and every year. It is our pleasure to participate in events that are important to our staff and our customers.

RJD Gallery specializes in contemporary art with a focus on Magical, Figurative Realism, Narrative Portraiture and Urban Landscape.
We exhibit representational artists from around the world, who produce fine art of exceptional quality that challenge collectors to contemplate concepts about the artist, themselves, and our human experience. Utilizing timeless techniques in creating their drawings, paintings and sculptures, our artists have developed unique, signature styles that present a current vision of our world.